1.没有预定的情况下，要跟酒店前台怎么说？
Excuse me, I would like to reserve a room.（在电话中）
我想预定一间房。
Do you have any free rooms for tonight?（酒店前台）
今晚还有空房间吗？
What is rate per night?
How much per night?
一晚多少钱？
Is breakfast included?
Does that include breakfast?
包含早餐吗？
Do you have a (single room)?
有单人房吗？
standard room/ double room
标间/双人房
Do you have a room with (twin beds)?
有双床间吗？
a double bed/a king-sized bed
双人床/大床
2.有预定，办理入住可能需要问什么？
Excuse me, I would like to check in.
麻烦一下，办理入住。
Do you have a reservation?
您有预定吗？
I have a reservation under the name of Zhang.
我有预定，姓张。
Could I have your credit card for authorization.
能给我你的信用卡做预授权吗？
3.房间里缺少物品，给前台打电话要怎么说？
Hello, I’m calling from Room 216.
你好，我是216房间的。
Is there a hair dryer in the room?
房间里有吹风机吗？
Could you bring me (a kettle)?
能再给我拿一个热水壶？
some slippers/some toothpaste/some toilet paper/some towels/a blanket
一双拖鞋/牙膏/卫生纸/毛巾/毯子
Do you have a plug adaptor for a Chinese plug?
有中国插头的转换器吗？
4.房间里设施坏了怎么办？
(The air-conditioner) isn’t workinng.
空调不管用。
the heating/ the toilet/ the shower
暖气/厕所/淋浴房
Could you send somebody to fix (the toilet)
能请人来修一下厕所吗？
The room is too (cold).
房间太冷了。
hot/ noisy/ dirty
热/吵/脏
Do you have a warmer/quieter room?
有没有暖和一点的房间？
There’s no hot water in my room.
我的房间没有热水。
The window in the room won’t open.
窗户打不开。
5.如何向酒店提出诉求？
Could you send somebody to clean my room?
能请人来打扫一下房间吗？
Could you change the sheets/towels in my room, please.
能换一下我房间的床单/毛巾吗？
Could I order a wake-up call for 7am tomorrow morning?
我想订明天早上的叫早服务。
Could I have some more toietries.
能再给我一些洗漱用品吗？
6.换一间房，该怎么说？
The room smells of smoke, can I change to a different room?
房间里有烟味，我能换一间吗？
Do you have a room with a window?
有带窗的房间吗？
Do you have a room with a sea view?
有海景房吗？
Can I upgrade my room?
能升级我的房间吗？
How much would it cost to upgrade my room?
升级房间需要多少钱？
7.房卡丢了，怎么办？
Excuse me, I’ve lost my key/key card.
我的钥匙/房卡丢了。
I‘m locked out of my room.
我被锁在门外了。
This key card doesn’t work.
这张房卡不管用。
Could you give me another key?
能给我另一把钥匙吗？
8.退房时可能用到的英语
What time do I need to check out?
几点需要退房？
Can I check out, please?
麻烦帮我退房。
My room number is 216.
房间号是216。
Can I pay by credit card?
能刷信用卡吗？
Could I store my luggage at reception for a few hours?
我能把把行李存在前台几个小时吗？